Frequently Asked Questions
What Home Service Operators Need to Know
Yes. The Define IoT system can replace an existing PLC, giving you local machine control while also adding remote monitoring, cloud-based control, alarms, data logging, and remote diagnostics.
Yes. Our system allows you to remotely control your equipment, including turning it on or off, resetting overloads, and adjusting operating parameters from the cloud.
Yes. Using sensors and real-time alarms, the system can identify specific equipment faults and help direct technicians to the likely cause before they arrive on site.
The system can send real-time alarm notifications by SMS, email, or voice call. Alarm escalation can also be configured so that if an alarm is not acknowledged, it is automatically sent to the next person in the notification tree.
Yes. There is no practical limit to the number of customer sites you can monitor, view, and manage from a single dashboard.
Yes. The system supports cellular, Wi-Fi, and Ethernet connectivity. Cellular and Wi-Fi can also be used together in the same unit, providing a backup connection if one network becomes unavailable.
In most cases, yes. The Define IoT system can be retrofitted to existing equipment, allowing you to add remote monitoring, control, alarms, and data without replacing the entire machine or system.
Yes. Customers can be given access to view all or selected parts of their dashboard, and you can also assign control rights to allow them to manage specific equipment or functions remotely.
Top Industry Problems
The Challenges Home Service Teams Are Facing
Preventative maintenance based on schedules, not equipment condition
Technicians dispatched without knowing the fault
No visibility until the customer reports a problem
Service costs increase as the installed base grows.
Many service operators absorb these costs as the price of growth. Remote monitoring creates another way to increase capacity without making every new customer dependent on another scheduled visit.
Before You Add Capacity
A Smarter Way to Scale Home Servicing
Remote monitoring helps you reduce service costs, respond faster, and manage more equipment without adding more resources.
Service equipment only when it needs attention: Reduce unnecessary callouts and make maintenance and replenishment more efficient.
Replace your PLC with intelligent control that gives you greater flexibility to operate, adjust, and diagnose your equipment remotely from the cloud.
See problems before they become failures: Remote monitoring gives you real-time visibility into equipment performance.
Diagnose issues before sending a technician: Know what is wrong so technicians arrive prepared with the right parts.
IIoT Connectivity
Use IoT to Scale Your Home Service Operation
The Define G3 IoT remote monitoring system combines an integrated dashboard with both cloud-based and local control features , giving your team real-time visibility and control from one central platform.
Instead of sending technicians to every site on a fixed schedule, your team can respond based on equipment condition, operating data, alarms, and actual service needs—reducing unnecessary callouts and improving service efficiency and customer satisfaction.
Real-time Data and Control for Field Systems
Home Service Remote Monitoring by Application
Connect your installed equipment to one remote monitoring platform, giving your team the visibility to spot issues early, prioritise service needs, and manage sites more efficiently.
Mosquito & Pest Misting Systems
Monitor tank levels, pump pressure, spray performance, and no-spray events across customer misting systems. Adjust spray times and cycles remotely, plan refills based on actual tank levels, and identify equipment that needs attention before it becomes a customer issue.
Schedule Only the Tanks that Need Reflling
Diagnose No-Spray Events Remotely
Real-time Alarms for Faults
Adjust Spray Times and Cycles Remotely
Freeze Protection & Heat Trace Systems
Monitor outdoor temperatures, pipe temperatures, power conditions, and heating-system status across customer properties. Automatically activate heated driveways when snow or freezing conditions arrive, and catch heat-trace failures before exposed pipes freeze or burst.
Activate Heated Driveways Automatically
Prevent Pipes from Freezing and Rupturing
Catch Heating System Failures
Respond Before Damage Occurs
Remote Property Management
Monitor water flow, indoor temperatures, and other critical property conditions across long-term and short-term rentals. Give homeowners greater peace of mind, reduce unnecessary energy use, and respond to problems before they lead to costly damage.
Catch Unusual Water Flow
Respond Before Water Damage Spreads
Reduce Energy Use Between Stays
Reassure Owners with Real Time Reports
Operational Outcomes
What You Gain with Define Instruments Remote Monitoring
Fewer Unnecessary Truck Rolls
Consistent Service Across Territories
Faster Response When Equipment Fails
More Site Management per Technician
Fewer Customer-Reported Service Issues
A Monitoring Service You Can Resell
Turning Data into Action
Client Success Story
Jennifer O’Neal
VP of Operations, MosquitoNix
"Define's system revolutionized our operations, cutting labor, fuel, and time costs. It elevated our service quality, leading to more satisfied and loyal customers. We have now confidently launched our franchise model."
Our Data Strategy Approach
Not Sure What’s Possible Yet?
Some service providers already have ideas for where connected data could create efficiency. Others know their operation could run better but have not yet seen what is possible.
That is where our Data Strategy comes in. We uncover the opportunities hidden across your equipment, service process, and day-to-day operations, then turn them into a clear plan for a remote monitoring system built specifically around how your business works.
Ready to Stop Dispatching Trucks to Service Equipment That's Working Fine?
Tell us what equipment you service, how visits are currently scheduled, and where your team is losing the most time in the field.
We will help you identify how remote monitoring could reduce unnecessary trips, improve service, and support more customers with the team you already have.