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Privacy Policy

This privacy statement declares privacy practices for www.defineinstruments.com. If you have questions regarding the information below, please e-mail info@defineinstruments.com.

We value and respect your privacy

Define Instruments values you as our customer and your privacy. Be assured that all personal information is only used for efficient processing of your order. This information is used by us and our authorized distributors for contacting and identifying customers and their needs. We will not sell, rent or loan any of your personally identifiable information (PII) to any third party in any circumatances.

Spam is a nuisance for everyone

Unsolicited, "spam" mail is not sent to Define Instruments customers. The only email customers will receive, are updates to their recent orders and occasional promotions, if requested. Customers can unsubcribe from our promotion list at anytime by using the "Unsubscribe" link provided within each email.

Your personal information is secure

Define Instruments uses industry standard security protocol Secure Sockets Layer (SSL) to encode sensitive information, such as your credit card number, that passes between you and www.defineinstruments.com.

This website uses 128-bit encryption [on a secure https URL] across all areas of the site which require you to provide your personal or account information. Credit card information you send is encrypted by your computer then decrypted at our side, preventing others from accessing your private information in between.

If you have any questions regarding the security of transactions on this site, contact info@defineinstruments.com

Information we collect

The following discloses our information gathering and dissemination practices for this website: www.defineinstruments.com. Any changes or updates to our privacy practices will be detailed here

Server Log Files

We use IP addresses, browser type, and time of day, to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to Personally Identifiable Information.(PII)

Cookies

A “cookie” is a small data file transferred by a website to your computer’s hard drive. Most browsers automatically accept cookies by default, but you can usually refuse cookies or selectively accept certain cookies by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some web pages may not display properly.

Our web site uses cookies to:

  • Remember items in your shopping cart
  • Enable checkout
  • Determine your country so we can display correct shipping options
  • Collect aggregate information that allows us to analyze traffic patterns on our site (no personal information is stored)
  • Contact, product enquiry and purchasing forms

    Our site's registration form requires users to give us contact information (such as their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc.

    Our site uses an order form to request information from customers. We collect visitor's contact information (such as their email address), and financial information (for example their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e., in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for our products.

    No 3rd Parties

    Define Instrument is the sole collector of information and does not share with any 3rd parties.

    Security

    This website takes every precaution to protect your information. When you submit sensitive information via this website, it is protected both on-line and off-line. When our order form asks you to enter sensitive information (such as credit card number), that information is encrypted.

    Note: Secure pages such as our order form have an https URL and display a lock icon in the address field of your browser.

    E-commerce transactions are handled by our payment gateway Stripe. Transactions are served on a https 128 bit encrypted connection. (PCI DSS compliant). Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

    While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect your user-information off-line. All of our users’ information (not just the sensitive information) is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

    Lastly, the servers that we store personally identifiable information on are kept in a secure environment.

    Notification of Changes

    If we decide to change our privacy policy, we will highlight the changes on this page.

    If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.

    Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

    Contacting the Website
    If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us at:

    Define Instruments Inc
    Suite 142
    5711 Preston Oaks Road
    Dallas TX 75254
    +1 (214) 926 4950

    info@defineinstruments.com